FAQ / Terms & Conditions

Customer Service:

If you have any questions or concerns, please call the Customer Service Team toll-free at 1-800-548-1227. Our hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. (PST). You can also reach us via e-mail at Online Store Customer Service.

Righteous Clothing

Return Policy  Privacy Policy

Placing Your Order

What is my order status?

  • Click here to view your list of orders. You can click “View” on each order to review its current status and retrieve any tracking information. If you don’t find the information you are looking for you can contact customer service for the most recent update.

How do I change or cancel my order?

  • To change or cancel your order, you must contact Customer Service. To contact us, please use one of these methods: Phone: 1-800-548-1227 or via the Contact Us form: here. Most orders ship out the day the order is received, excluding weekends, we cannot guarantee that an order can be changed or canceled, although we will take all reasonable steps to accommodate your request.

When will my order ship? What if the item is not in stock?

  • Most orders ship out same day but no later than 48 hours (excluding weekends and holidays) for stock items and 7 to 10 business days plus transit time for custom logo-ed items.
    If your order contains both stock and non-stock items, we will ship your order complete in 10 business days. If you need your items to ship separately, please contact Customer Service or note on your order that you prefer a split shipment which may incur additional shipping costs. For Stock items that may be temporarily out of stock, a Customer Service representative will contact you as soon as possible with an expected shipping date and/or a comparable substitute.

US Shipping

Shipping Method US Transit Times
USPS First Class 2-3 days, transit time not guaranteed
USPS Parcel 2-9 days, transit time not guaranteed
USPS Priority 2-3 days, transit time not guaranteed
FedEx Home Delivery 2-6 business days
FedEx 2 Day 2 business days

How will my items ship?

  • Your order will ship through USPS or FedEx

An item is missing from my order?

  • Please contact us via the Contact Us form: here to alert us of the issue, your order number and what is missing.

When will my order ship?

  • Most orders ship out same day but no later than 48 hours (excluding weekends and holidays) for stock items and 7 to 10 business days plus transit time for custom logo-ed items.

How much is my shipping?

  • Shipping cost depends on the destination, weight of package and shipping method. You can review your shipping before finalizing your order. Please do not hesitate to ask us here about other shipping options.

I see some items have a special shipping cost, what if I choose that method but did not order that item?

  • You will be contacted and asked to pay the proper shipping cost and your order will not ship until the shipping method has been resolved.

How can I track my package?

  • Once our warehouse has fulfilled your order, you will be sent an e-mail with tracking details. Alternatively, you can check your order status by logging into your account and viewing your order history.

International Shipping

Shipping Method International Transit Times
USPS Priority 6-10 business days
First Class Varies by destination
FedEx Economy International 5-7 business days not guaranteed

How can I track my order?

  • Your order will ship through USPS or FedEx, your tracking number is listed under your online store account, click here to go to your account.

Who pays for customs, duties and taxes on the orders?

  • Orders outside of the US may be subject to customs, extra duties and taxes, these duties are in addition to the shipping cost placed from the order and are payable upon delivery. If the item is a gift, please note that in the shipping notes.

Where’s my order?

  • When an order is shipped internationally, the package has to clear your country’s customs.

Payment Security

Is this site secure?

  • This site has been encrypted with Verisign to protect your credit card information. Credit Card information is not stored on our servers. You can safely enter your entire card number on our store via our secure server, which encrypts all submitted information.
    Verified by Visa: Currently our store does not support the Verified by Visa program. You can still use your Visa credit card as payment for an order, but you won’t be asked to enter your Verified by Visa password.

I have been declined, help me?

  • To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues. However, here are steps you can take to resolve payment issues:
    1. Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
    2. Contact your bank about payment authorizations and reserved funds. When you place an order, we contact your card’s issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase. If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization. Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
    3. Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? To keep up with industry standards on security, our store checks for a matching billing address. However, some banks put the number in first in the case of PO Boxes. Please put your PO address in the format of this example: 123 PO Box.

When can I expect my card to charged or credited?

  • Your credit card is charged as soon as you process your order. Refunds can take up to 10 days based on each bank.

What Company name will appear on my credit card statement?

  • When you place an online order, your credit card statement will show charges made payable to Righteous Clothing Agency, LLC.

Sales Tax

Righteous Clothing Agency has met the threshold for economic nexus in several states and as a result is required to collect and remit sales tax to that state. If your order has sales tax calculated on it, that order is being shipped to a state where we have economic nexus. If you believe that you should not be charged sales tax. Please contact customer service to discuss your options.

Payment Methods

What are my payment methods?

We accept Visa, Master Card, American Express, and Discover cards.

Apparel Sizing

Buying apparel online can be hard, not only can colors be skewed from screen to screen but sizing can be a bear as well. That is why our products listed have sized charts if they vary from this standard unisex tee. Please contact Customer Service if you have any additional questions.

Unisex Size Chart
  • 6.1-ounce, 100% cotton
  • Preshrunk to minimize shrinkage
Finished Garment Measurements S M L XL 2XL 3XL 4XL
width 18 20 22 24 26 28 30
Front body length from high point of shoulder 27 29 30 31 33 34 35
Sleeve length from shoulder 7.5 8 8.5 9 9.5 10 10.5



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